Return & Refund Policy

Return & Refund Policy

Your satisfaction matters to us. If something isn't right with your order, here's how we can help.

Return Window

You may request a return or exchange within 7 days of receiving your order. To be eligible, the item must be unused, unworn, and in its original packaging with all tags attached.

Exchanges

If your Peshawari chappal, loafer, or other footwear doesn't fit right, we're happy to exchange it for a different size, subject to availability. Please contact us within 7 days of delivery to arrange an exchange.

Non-Returnable Items

Items marked as final sale, custom orders, or products that show signs of wear cannot be returned or exchanged.

How to Request a Return

Contact our team through the Contact page with your order number and reason for return. We'll guide you through the next steps, including pickup or drop-off arrangements.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are processed back to your original payment method (or as store credit, where applicable) within 5-10 business days.

Return Shipping

If the return is due to a defect or an error on our part, we cover the return shipping cost. For other reasons (such as a change of mind), the customer is responsible for return shipping charges.

Questions

For any questions about returns or refunds, please reach out to us through our Contact page.